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Warranty Conditions

You have the option to complain about damaged, incorrectly delivered or defective products within the statutory warranty period of 24 months (from receipt of the goods). To do this, contact Catch Get It Lifestyle customer service by phone or email to continue processing your case. If there are any defects, damage or defects in the products we deliver, please notify customer service. A solution to the problem will be found quickly and easily so that you are as satisfied as possible with our service. All products offered at Catch Get It Lifestyle come with a statutory warranty of 24 months. The warranty comes into effect if a product purchased from us has an error, defect or other defect that cannot be attributed to improper handling on your part. This also includes incorrect handling and care of the product.

Please note: As proof of the guarantee claim you need a proof of purchase with the date.


Each of our pieces of jewelry is made for you with attention to detail. Perfect precision is our motto, your satisfaction is our highest principle. At Catch Get It Lifestyle you get high quality jewelry that will delight you for a lifetime. If, contrary to expectations, you do not like your piece of jewelery, you can make use of your right of return within 14 days.

With a combination of craftsmanship, passion and the latest 3D production technology, we create magical pieces of jewelry for every occasion and create unique items according to customer requirements. We at Catch Get It Lifestyle attach great importance to the high quality and high quality production of your jewelry, which is why we are happy to give you a 2-year guarantee on each of our pieces of jewelry.

A guarantee claim exists if there are material defects or processing errors. In this case we are of course responsible for any kind of complaint. If it can be ruled out that massive external influences are the reason for the complaint, processing is completely free of charge for you. After viewing your piece of jewelery, we will decide whether your complaint is covered by the guarantee. In the event of damage due to improper use or normal signs of wear, a flat-rate service fee is charged for reconditioning. You will of course receive a non-binding offer from us in advance.

 

Please note that the natural properties of the metals, color deviations and inclusions in gemstones as well as slight irregularities in pearls do not represent a defect, as these are natural products.

Catch Get It Lifestyle - Schmuck Handmade for You



If you have any questions or problems with the item:

Please write us an email to kundenbetreuung@catchgetit-lifestyle.de with a detailed description of the problem. Errors can often be remedied with the smallest of jobs.

Please add the following data to the email:

- Product
-
Problem description
-
Name, first name
-
Customer number
-
Your delivery addres
Invoice number of the goods to be rejected

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+(49)7121 345 345 8

info@catchgetit.de

Working hours of our store:

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Saturday:

Sunday:

from 8:00 to 21:00

from 9:00 to 20:00

from 10:00 to 19:00