As proof of the guarantee claim you need a proof of purchase with the date.
Each of our pieces of jewelry is made for you with attention to detail. Perfect precision is our motto, your satisfaction is our highest principle. At Catch Get It Lifestyle you get high quality jewelry that will delight you for a lifetime. If, contrary to expectations, you do not like your piece of jewelery, you can make use of your right of return within 14 days.
With a combination of craftsmanship, passion and the latest 3D production technology, we create magical pieces of jewelry for every occasion and create unique items according to customer requirements. We at Catch Get It Lifestyle attach great importance to the high quality and high quality production of your jewelry, which is why we are happy to give you a 2-year guarantee on each of our pieces of jewelry.
A guarantee claim exists if there are material defects or processing errors. In this case we are of course responsible for any kind of complaint. If it can be ruled out that massive external influences are the reason for the complaint, processing is completely free of charge for you. After viewing your piece of jewelery, we will decide whether your complaint is covered by the guarantee. In the event of damage due to improper use or normal signs of wear, a flat-rate service fee is charged for reconditioning. You will of course receive a non-binding offer from us in advance.
Please only note that the natural properties of the metals, color deviations and inclusions in gemstones as well as slight irregularities in pearls do not represent a defect, as these are natural products.
If you have any questions or problems with the item:
Please write us an email to firstname.lastname@example.org with a detailed description of the problem. Errors can often be remedied with the smallest of jobs.
Please add the following data to the email:
- Problem description
- Name first Name
- customer number
- Your delivery address
- Invoice number of the goods to be rejected